System Support Services

Comprehensive system support services:
ESI system support covers your entire IT infrasturcture - including the hardware, all windows operation systems, and all application and custom software. All levels of ESI support include access to new ESI software releases and updates at no additional charge.

Software Support Services
(Comprehensive application and custom software engineering support services)
From our award-winning telephone support and powerful web-based self-help tools to our proactive software management services, ESI's software support services offers support that helps you sustain and evolve your application and custom software environment. Our support services ensure that you benefit from the power of all application software.

How to obtain support during the work day
ESI's Customer Support representatives are available to respond to your phone calls, web-based requests, faxes, and e-mails during our normal business hours of 7:30 a.m. to 4 p.m. PST, Monday through Friday.

For Web-based requests:
USE ESI'S WEBSITE at tickets.entsys.com submit a customer support request form directly to customer service.
For Phone based requests:
CALL CUSTOMER SERVICE at 866-768-7971, ext. 2. This number may also be used to follow-up on existing customer requests.
For Fax-based requests:
FAX ESI Customer Support Request Tracking Form to 866-361-5135
For E-Mail based requests:
E-Mail ESI's supports services at support@entsys.com 24 hours a day with the Customer Support Request Tracking Form as an attachment to the E-Mail message.

Customer Support Request Tracking Forms
Tracking numbers are assigned to each Customer Support Request Tracking Form submitted and you are notified of this number via fax or e-mail. The tracking numbers help ESI and you, the customer, track the status of your request. Please make copies of the request forms provided to you by ESI to have available for users when questions or problems arise. Let us know if you would like to receive the request form in Microsoft Word format.

AFTER HOURS AND WEEKENDS

If you have a problem after hours, that cannot wait until the next business day, give us a call. CALL ESI'S EMERGENCY PAGING SYSTEM: Call ESI at 866-368-7971. Once you reach our phone system's auto attendant press 555 for emergency assistance. An automatic page will be sent to the on-call technicians. We will respond as quickly as possible.